Strategic
Be involved as senior leaders
Empower and resource a correspondence manager
Maintain situational awareness—employ a system that monitors tasks from start to finish
Enforce timeliness and quality control
- Set expectations in performance plans
- Set internal suspense's to meet external ones
Tactical
Answer the question the first time
Be concise
- Keep memoranda to one page if possible
- Use tabs to cover details
Simultaneously coordinate with all stakeholders at the Principal/Deputy level (whether specifically tasked or not)
Anticipate and request more time before action is overdue